Returns & Refunds
What is your return policy?
You can return eligible items within 14 days from the date your order was delivered. Warranty: Italist's warranty covers eligible issues reported within the 14-day return period. The warranty does not extend beyond this period. Issues reported after
Are returns free?
Returns to your original payment method are not free. You are responsible for return shipping costs, customs duties and courier charges. If you select store credit instead, no return shipping or logistics costs are applied.
How do I return an item?
You can initiate your return directly through the Italist website. For a faster way to start your return, you can also click here to initiate your return directly. Alternatively, you can follow the standard process below through your Italist account.
What items cannot be returned?
Some items are not eligible for return due to hygiene, safety, or product-specific requirements. The following items cannot be returned:. Items marked as Final Sale are also not eligible for return, unless they arrive damaged or faulty. If a non-retu
How long does it take to get my refund?
Once you ship your return, please allow approximately 7–10 business days for the package to reach us. After your return is delivered, the item will be inspected to make sure it meets our return requirements. Once the return has been approved:. Your r
What is deducted from my refund?
If you refund to your original payment method, return shipping costs, customs duties (estimated) and courier charges are deducted. If you choose store credit, no return shipping or logistics costs are deducted.
What if I receive a defective or incorrect item?
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Warranty period: Italist's warranty applies for 14 days from the date of delivery, during the return window. Issues re
Can I exchange an item?
We do not offer direct exchanges or send replacement items. To exchange an item, select store credit when you start your return. No return shipping or logistics costs are applied, and you can use the credit right away.
What if my return is denied?
A return may be denied if the item does not meet our return requirements. This may include situations where:. If your return is denied, we will inform you and provide the available options for the item. You may choose to have the item returned to you
Returns policy and misuse
We want to make returns straightforward and fair for all customers. Please make sure that all returns comply with our return policy and that returned items meet the required conditions. Italist may review return activity to identify fraudulent, abusi
What happens if my order or return is delayed by the courier?
We actively monitor shipments and returns and work with our courier partners to help resolve delivery or return delays. If your order or return becomes delayed, stuck in transit or does not move as expected, our team can open an investigation with th
Defective or incorrect items
If you received an item that is damaged, defective or different from what you ordered, do not send it back using the standard return process before contacting us. Please email [email protected] immediately with:. Please wait for our instructio