How do I return an item?Updated 4 days ago

You can initiate your return directly through the Italist website.

Quick return option

For a faster way to start your return, you can also click here to initiate your return directly.

Alternatively, you can follow the standard process below through your Italist account.

Step 1 — Log in

Go to Italist.com and log in to your account.

Step 2 — Find your order

Go to My Account → Orders and select the order you would like to return.

Step 3 — Start your return

Select Start a Return and follow the instructions.

Step 4 — Select the item(s)

Choose the item(s) you would like to return.

Depending on your order, you may need to create a separate return for individual items.

Step 5 — Select your return reason

Choose the reason for your return from the available options.

Step 6 — Choose your refund method

You can choose between:

Store credit

• The $99 USD return fee is waived.
• No return shipping or logistics costs are deducted.
• Store credit is issued once the return has been received and processed.
• Customs duties are not refunded and are not included in the store credit.
• The store credit can be used toward a new purchase on Italist.

Refund to your original payment method

• A $99 USD return fee will be deducted from your refund.
• Customs duties and applicable customs or processing costs are not refunded.
• Once your return is approved, your refund will be sent to your original payment method.
• Your bank or payment provider may require additional time to process the refund.

Step 7 — Download your return label

Your return label should be available for download on the return confirmation page shortly after you submit your return.

If the label does not appear within 2 minutes, you should receive a “Return Confirmed” email containing a “View your return” link. Use this link to access and download your label.

If you experience any issue accessing or downloading your label, please contact [email protected] immediately.

Step 8 — Check your return label

Each item normally requires its own return label.

In some cases, one label may cover multiple items. Always check that the label corresponds to the correct item and order number before shipping.

Using the wrong label may delay the processing of your return.

Step 9 — Pack your return

Place the item in its original brand packaging, such as a dust bag or shoe box, and then place it inside a sturdy outer shipping box to protect it during transportation.

Make sure all original tags, labels and accessories are included.

Step 10 — Ship your return

Your return must be shipped within 14 days from the date your order was delivered.

You can drop off your package at a UPS location or arrange a UPS pickup through the UPS website.

Your Italist return label is prepaid, so you do not need to pay UPS an additional shipping fee when using the provided label.

If you are returning multiple items, each return must be packed according to the instructions provided and use the appropriate return label.

After you ship your return

Once your return reaches us, it will be inspected to ensure that it meets our return requirements.

For information about refund timing and processing, please see How long does it take to get my refund?

Warranty: Italist's warranty applies during the 14-day return period only. Issues reported after this period may be considered mechanical damage.