What if I receive a defective or incorrect item?Updated 4 days ago
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Warranty period: Italist's warranty applies for 14 days from the date of delivery, during the return window. Issues reported after the 14-day period may be considered mechanical damage and may not be covered.
Before returning the item:
- Do not remove any tags or labels.
- Keep the item in the same condition in which you received it.
- Take clear photos showing the issue.
- Include photos of the item's original tags, labels, and packaging where possible.
- Email [email protected] with a description of the issue and the photos.
- Do not send the item back before receiving instructions from Customer Care.
Our Customer Care team will review the issue and may coordinate with the partner boutique to determine what happened.
If the item is confirmed as defective or incorrect
If Customer Care confirms that the item was damaged, defective, or incorrect due to an Italist or partner fulfillment error, you will receive a full refund.
This means:
- The $99 USD return fee will not be charged.
- Taxes and customs duties paid on the order will also be refunded.
- You will receive instructions from Customer Care on how to return the item.
- No return should be shipped before you receive instructions from our team.
Important
If the issue is not confirmed as an Italist or partner fulfillment error, the standard return policy and applicable return fees may apply.
Please contact Customer Care before sending back any item you believe is defective, damaged, or incorrect so we can review the issue and provide the correct return instructions.