Shipping & Delivery
Do you ship internationally, and is it free?
Yes — we ship to most countries worldwide, with free express shipping included on all orders.
How long does shipping take?
Delivery typically takes 4 business days once your order is processed and shipped. Total time from order placement is usually 5-8 business days depending on your location. You'll receive a tracking email as soon as your order leaves the boutique. A f
Which shipping carrier do you use?
We primarily ship via UPS Express for fast and secure worldwide delivery with full tracking. Depending on your location and the item, we may also use FedEx or DHL. Delivery is conducted in accordance with the courier's own delivery policies as in eff
Delivery addresses and missed deliveries
Please enter your complete delivery address before completing your order, including your apartment, suite, building, or unit number, and a valid phone number the courier can reach if needed. Address changes may not be possible once an order has been
What packaging will my order arrive in?
Your order will arrive in branded packaging from our Italian supplier. Items include original designer packaging boxes, dust bags and authenticity tags. For your security, the outer shipping box is discreet.
Are taxes and duties included?
Some countries require payment of customs duties and local taxes upon delivery (DDU countries). The price displayed excludes these fees and you are responsible for paying them to receive your package. If your duties charges show at checkout, this mea
What if my package is held in customs?
If your package is held in customs this is normal for international shipments. For most countries (DDP) customs clearance is automatic with all fees already included in your order total. Some countries (DDU) require you to pay customs duties and...
Shipping protection & expedited shipping
What does Shipping Protection cover?. Shipping Protection (€8.95) covers your order against loss or damage while it's in transit with the carrier. It does not cover packages that the carrier confirms as delivered but which go missing or are stolen af
Will my order arrive in one package?
Not always. Italist connects you with a network of independent luxury boutiques, so if your order includes items from different boutiques, they may be shipped separately — each with its own tracking number. Each shipment can also have a different del
What if my tracking shows delivered but I haven't received my package?
The carrier confirms delivery with a signature, a delivery photograph, geolocation, or another method permitted by its local policies — this record is treated as the official confirmation of delivery. Please make sure you or someone you authorize is
Do exotic materials require special import permits?
Yes. Some items — such as products made with exotic leathers (e.g. crocodile, python, or ostrich) — are regulated under international trade rules (CITES) and may require an import permit in your destination country. If your order contains an item mad
How do I track my order?
You'll receive a tracking number by email as soon as each part of your order ships — the courier will be UPS, FedEx, or DHL depending on your location and item. You can track your package directly through the link in that email, or on the carrier's o