Delivery addresses and missed deliveriesUpdated 6 days ago

Please enter your complete delivery address before completing your order, including your apartment, suite, building, or unit number, and a valid phone number the courier can reach if needed. Address changes may not be possible once an order has been placed, so it's important to get this right at checkout.

We're unable to deliver to PO Boxes, since our couriers (UPS, FedEx, or DHL) require a signature and a physical address for tracking and delivery confirmation. Delivery to hotels, offices, parcel lockers, or freight-forwarding addresses may also be restricted, depending on your destination and the courier's rules. If you're unsure whether an address can receive an international express shipment, contact customer care before placing your order.

If nobody is available when the courier attempts delivery, follow the instructions on the delivery notice left at your address, or contact the courier directly to arrange the next available delivery option. A package may be held at a local facility for a limited time before it's returned to the sender.

If a package is returned to sender (RTS)

If a package is returned to us because of something on the customer's end (such as an undeliverable address or a missed delivery not rescheduled in time), a $99 USD fee applies to cover the cost of returning it to us without delivery. Any duties and taxes already paid are not refundable, since those are paid to the government and cannot be recovered.

RTS refunds are not processed until the boutique has confirmed receipt of the returned package.