What is your return policy?Updated 3 days ago

You can return eligible items within 14 days from the date your order was delivered.

Warranty: Italist's warranty covers eligible issues reported within the 14-day return period. The warranty does not extend beyond this period. Issues reported after the return window may be considered mechanical damage.

To be eligible for a return, items must be:

• Unworn, unused and undamaged
• Returned with all original tags and labels attached, including any Italist security tag
• Returned in their original packaging and accessories, including dust bags, boxes and other materials provided with the item

Footwear

When trying on shoes, please take care not to mark or damage the soles or the inside of the footwear.

Shoes must be returned without signs of wear, including marks, scratches or wear on the soles or inside of the shoes.

The original branded shoe box and dust bag, where provided, must also be returned in the same condition in which they were received.

Please place the original shoe box inside a protective outer shipping box when returning your item. Do not attach shipping labels or tape directly to the branded box.

How to return your item

All returns must be initiated through the Italist website and shipped using the return label provided by Italist.

To start your return, log in to your Italist account and go to your order, then select Start a Return.

Alternatively, you can start your return directly by clicking [here].

Please make sure your return is shipped within 14 days from the date your order was delivered.

For detailed instructions, please see How do I return an item?

Important: Items that do not meet our return requirements may be refused. Please see What items cannot be returned? for a list of excluded products.