At italist, you are shopping for items supplied by our luxury partners in Italy. The items are expertly curated by our team and prices of goods are determined by each italist partner. Therefore, we list the prices supplied by the partners, and the pr

At italist, you are shopping for items supplied by our luxury partners in Italy. The items are expertly curated by our team and prices of goods are determined by each italist partner. Therefore, we list the prices supplied by the partners, and the price of the same item may vary depending on your location and the partner which supplies the item. Prices are frequently updated by our partners and may be subject to adjustments. To see accurate prices, select your shipping destination from the menu at the top right corner of our site. Please note: Placing an item in your shopping cart does not reserve it at a particular price.

Price Adjustment

At italist, we want to make sure that the products and services offered on our website and apps are accessible to everyone. Our aim to prioritize accessibility and usability during the development and release of our digital media. We have a team moni

At italist, we want to make sure that the products and services offered on our website and apps are accessible to everyone. Our aim to prioritize accessibility and usability during the development and release of our digital media. We have a team monitoring the accessibility of our website and apps and to coordinate training, testing and consulting.We will provide updates as we continue to improve our usability.If you have any questions about any accessibility features or require assistance, please email us at customercare@italist.com.

Accessibility

ITALIST

Our Policies

What is Italist?

Why are prices lower on Italist?

Are Italist products authentic?

Shopping with italist

About Italist

How To Shop

How do I create an account?

How do I update my account information?

How do I unsubscribe from marketing emails?

Can I request to delete my account?

Can I save items to view later?

Account & Profile

What emails will I receive after placing an order?

How do I place an order?

What is our cancellation policy?

Orders

Do you ship internationally, and is it free?

How long does shipping take?

Which shipping carrier do you use?

Delivery addresses and missed deliveries

What packaging will my order arrive in?

Are taxes and duties included?

What if my package is held in customs?

Shipping protection & expedited shipping

Will my order arrive in one package?

What if my tracking shows delivered but I haven't received my package?

Do exotic materials require special import permits?

How do I track my order?

Shipping & Delivery

What is your return policy?

Are returns free?

How do I return an item?

What items cannot be returned?

How long does it take to get my refund?

What is deducted from my refund?

What if I receive a defective or incorrect item?

Can I exchange an item?

What if my return is denied?

Returns policy and misuse

What happens if my order or return is delayed by the courier?

Defective or incorrect items

Returns & Refunds

What payment methods do you accept?

Why does my payment keep getting declined?

What currency am I charged in?

When is my card charged?

Can I pay with store credit?

Payment

How do I find my size?

What is Italian sizing compared to US sizing?

Products & Sizing

What if an item is out of stock?

Do you restock sold-out items?

Can you hold items for me?

Why is the item I ordered not available?

Inventory & Availability

Do you offer promotional codes or discounts?

How do I apply a discount code?

Do you offer price matching?

Discounts & Promotion

Taxes & Customs

Common Topics

How can I contact customer service?

Do you offer phone support?

Careers

Other Inquiries

Contact Us