What is our cancellation policy?Updated 10 days ago

Can I modify my order?

Orders cannot be modified once placed.

What is our cancellation policy?

You can request to cancel your order before it has been processed. Please email our team with your cancellation request as soon as possible.

We'll always do our best to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled. Once an order has been processed or shipped, it can no longer be cancelled — though you can always request a return once it arrives.

Customer-requested cancellations

If you request the cancellation and we're able to cancel your order before it has been processed and shipped, a 5% processing fee will be deducted from your refund. This fee covers the costs associated with your order transaction, including payment processing and fraud/security verification.

Choosing how you'd like to be refunded

Whenever an order is cancelled — whether you requested it or we initiated it — you'll need to let us know how you'd like to be refunded. You can choose between:

• Store credit — receive the full amount paid as store credit, available for immediate use on our site. (For customer-requested cancellations, choosing store credit means no processing fee is deducted.)
• Refund to your original payment method — receive your refund back to the card or account you paid with. For customer-requested cancellations, the 5% processing fee applies, so you'll receive 95% of the amount charged. Please allow up to 7 business days for the refund to be fully processed.

Please note: refunds are not issued automatically. Once your order is cancelled, we'll reach out by email, and you'll need to reply with your preferred refund option to start the process.