What happens if my order or return is delayed by the courier?Updated 3 days ago

We actively monitor shipments and returns and work with our courier partners to help resolve delivery or return delays.

If your order or return becomes delayed, stuck in transit or does not move as expected, our team can open an investigation with the courier to determine what happened and locate the shipment.

During the investigation, we will continue to monitor the case and provide updates as information becomes available.

If the courier confirms that the shipment has been lost and the claim process is completed, we will proceed with the appropriate resolution, including a refund where applicable.

Our Customer Care team will keep you informed throughout the investigation and let you know if we need any additional information from you.