What emails will I receive after placing an order?Updated 6 days ago

After placing your order, you'll typically receive a few emails as it progresses:

An order confirmation, sent right after checkout, confirming we've received your order. A shipping confirmation with tracking information, sent once the boutique has dispatched your item(s) — if your order includes items from multiple boutiques, you may receive more than one shipping confirmation, each with its own tracking number.

In some cases, you may also receive an email requesting additional verification from your card issuer. This is a standard security step some banks require to confirm the payment is authorized — if you receive one, follow the instructions in the email to avoid a delay in processing your order.

Our customer care team may also reach out directly if customs requires extra information to clear your shipment, or if any other action is needed on your order. If you get one of these emails, please respond as soon as you can to avoid delays.

If you don't see these emails in your inbox, check your spam or promotions folder, and make sure to check the email address you used at checkout.