Shipping protection & expedited shippingUpdated 7 days ago

What does Shipping Protection cover?

Shipping Protection (€8.95) covers your order against loss or damage while it's in transit with the carrier. It does not cover packages that the carrier confirms as delivered but which go missing or are stolen afterward — once a carrier marks a package delivered, that's considered outside of transit, so it falls outside what Shipping Protection covers. If you suspect a delivered package was stolen, please file a report with your local police. We'll investigate with the carrier on your behalf, but because the carrier has already confirmed delivery, these investigations are rarely approved — carriers generally only accept liability for packages lost or damaged before their delivery scan, not after. 

If you've checked all of the above and still can't locate your package, contact us and we'll help file a claim.

Is expedited shipping guaranteed?

We offer expedited shipping and request priority handling from our carrier, but delivery timing is ultimately controlled by the carrier and delays can still occur even under priority service. If your expedited order is delayed beyond the promised window, we'll refund the expedited shipping fee you paid.