ITALIST

Have questions? Our customer care team is available to assist you with:<ul><li>Orders and payments</li><li>Shipping and deliveries</li><li>Returns and refunds</li></ul>You can reach a representative instantly through our live chat or send an email to <a href="mailto:customercare@italist.com">customercare@italist.com</a>.Our Customer Service agents are available Monday&#x2013;Friday from 13:00 PM to 20:00 PM CET. For emails, we will provide a reply within 1&#x2013;2 business days.Outside of these hours, our dedicated chat-bot is available 24/7 on our website to provide immediate answers to common questions.

Contact us via email at customercare@italist.com. We typically respond within 24-48 hours during business hours.

How can I contact customer service?

Contact Us

What is Italist?

Why are prices lower on Italist?

Are Italist products authentic?

Shopping with italist

About Italist

How To Shop

How do I create an account?

How do I update my account information?

How do I unsubscribe from marketing emails?

Can I request to delete my account?

Can I save items to view later?

Account & Profile

What emails will I receive after placing an order?

How do I place an order?

What is our cancellation policy?

Orders

Do you ship internationally, and is it free?

How long does shipping take?

Which shipping carrier do you use?

Delivery addresses and missed deliveries

What packaging will my order arrive in?

Are taxes and duties included?

What if my package is held in customs?

Shipping protection & expedited shipping

Will my order arrive in one package?

What if my tracking shows delivered but I haven't received my package?

Do exotic materials require special import permits?

How do I track my order?

Shipping & Delivery

What is your return policy?

Are returns free?

How do I return an item?

What items cannot be returned?

How long does it take to get my refund?

What is deducted from my refund?

What if I receive a defective or incorrect item?

Can I exchange an item?

What if my return is denied?

Returns policy and misuse

What happens if my order or return is delayed by the courier?

Defective or incorrect items

Returns & Refunds

What payment methods do you accept?

Why does my payment keep getting declined?

What currency am I charged in?

When is my card charged?

Can I pay with store credit?

Payment

How do I find my size?

What is Italian sizing compared to US sizing?

Products & Sizing

What if an item is out of stock?

Do you restock sold-out items?

Can you hold items for me?

Why is the item I ordered not available?

Inventory & Availability

Do you offer promotional codes or discounts?

How do I apply a discount code?

Do you offer price matching?

Discounts & Promotion

Taxes & Customs

Common Topics

Do you offer phone support?

Careers

Other Inquiries

Price Adjustment

Accessibility

Our Policies

How can I contact customer service?Updated 11 days ago