ITALIST

If you received an item that is damaged, defective or different from what you ordered, do not send it back using the standard return process before contacting us.Please email <a href="mailto:customercare@italist.com">customercare@italist.com</a> immediately with:<ul><li>A description of the issue</li><li>Clear photos showing the problem</li><li>Photos showing the original tags and labels</li><li>Photos of the packaging, where relevant</li></ul>Please wait for our instructions before returning the item.If we confirm that the issue was caused by an Italist or partner fulfillment error, we will issue a full 100% refund for the order, including applicable taxes and customs duties.

If you received an item that is damaged, defective or different from what you ordered, do not send it back using the standard return process before contacting us. Please email customercare@italist.com immediately with:. Please wait for our instructio

Defective or incorrect items

Returns & Refunds

What is Italist?

Why are prices lower on Italist?

Are Italist products authentic?

Shopping with italist

About Italist

How To Shop

How do I create an account?

How do I update my account information?

How do I unsubscribe from marketing emails?

Can I request to delete my account?

Can I save items to view later?

Account & Profile

What emails will I receive after placing an order?

How do I place an order?

What is our cancellation policy?

Orders

Do you ship internationally, and is it free?

How long does shipping take?

Which shipping carrier do you use?

Delivery addresses and missed deliveries

What packaging will my order arrive in?

Are taxes and duties included?

What if my package is held in customs?

Shipping protection & expedited shipping

Will my order arrive in one package?

What if my tracking shows delivered but I haven't received my package?

Do exotic materials require special import permits?

How do I track my order?

Shipping & Delivery

What is your return policy?

Are returns free?

How do I return an item?

What items cannot be returned?

How long does it take to get my refund?

What is deducted from my refund?

What if I receive a defective or incorrect item?

Can I exchange an item?

What if my return is denied?

Returns policy and misuse

What happens if my order or return is delayed by the courier?

What payment methods do you accept?

Why does my payment keep getting declined?

What currency am I charged in?

When is my card charged?

Can I pay with store credit?

Payment

How do I find my size?

What is Italian sizing compared to US sizing?

Products & Sizing

What if an item is out of stock?

Do you restock sold-out items?

Can you hold items for me?

Why is the item I ordered not available?

Inventory & Availability

Do you offer promotional codes or discounts?

How do I apply a discount code?

Do you offer price matching?

Discounts & Promotion

Taxes & Customs

Common Topics

How can I contact customer service?

Do you offer phone support?

Careers

Other Inquiries

Contact Us

Price Adjustment

Accessibility

Our Policies

Defective or incorrect itemsUpdated 3 days ago